Posted on October 30, 2007
Pine and Gilmore are back. They changed the world, and flipped my mind, with The Experience Economy. They argued, succesfully, that the customer is loyal to an experience and fickle to a high quality service or product. Moreover, they suggested that we aren’t working on the right things at business: staging, using products as platforms …
Posted on October 29, 2007
Many of us have learned “The Secret” for personal life: The Law Of Attraction. However, there is another secret that is powerful in the business world: The Law Of Reciprocity. The law of reciprocity states that people will give back when they’ve been given to. In the context of business, here’s how the law of …
Posted on October 26, 2007
It seems like broadband has made us heavy handed emailers. Yesterday, someone just sent me a 26 meg file via email. Ouch. It took my program about fifteen minutes on a weak wireless broadband connection to pick it up. Meanwhile, other messages that were timely patiently waited in cue. What if I was on dialup …
Posted on October 25, 2007
Too often, we prepare for the worst and then good things happen – and we freak out. I’ve seen this in my business life: A company launches, prepares backup plans for the worst case scenario, then their business takes off and they can’t handle the fame, money or credit. They implode on their own arrogance …
Posted on October 23, 2007
In my first book (Love Is The Killer App), I advocated sharing knowledge as a gift. The best way to do that is to recommend great books you’ve read to your bizmates. Many times, those books offer highly relevant advice that solves a real business problem. If one of your colleagues is struggling with a …
Posted on October 22, 2007
I’ve been behind on my blogging duties recently. My work on my new book is totally consuming my attention and time. But that is no excuse. A good blog gives you something to think about at least five times a week. That was the most consistent piece of advice I’ve received from successful bloggers in …
Posted on October 18, 2007
Too often, when we move on in our career — we move on in our relationships too. I’ve learned that a thanked mentor is a repeat mentor. Have you been helped by a generous boss in your past? Did she show you how to be more successful? Did he support you when no one else …
Posted on October 16, 2007
I call abundance thinkers Big Pie People. They see the pie of life as big enough for everyone to get a slice. They’re the ones that discuss possibilities instead of limitations. They approach every shortage as a creative challenge. They see the light at the end of the tunnel rather than the darkness that surrounds …
Posted on October 10, 2007
Cool people always get over a good practical joke. Uptight people usually can’t. That’s why I like to pull practical jokes on people in my business (and personal) life. I don’t do it often, and when I do, I really think out the gag. Here’s how I do it: *It’s always a one on one …
Posted on October 9, 2007
I believe that most of the damage we do to the world, including our employees, is a matter of bad habits or improper design. Most environmental damage is the result of a design that makes waste as a byproduct of profits. Most leadership damage comes from the insular, self-promoting habits we form early on in …
