Posted on November 21, 2018
I have to say that Thanksgiving is one of my favorite holidays of the year, not because of the turkey and football, but because of the gratitude it triggers in so many. The day is a celebration of thinking abundantly and sharing our gratitude with those we appreciate. While it’s the perfect day for gratitude …
Posted on October 17, 2018
Whether you are in sales, service or an executive role, clients are the lifeblood of your business. To keep them happy and to keep yourself top of mind, you need to maintain access to them – especially face to face. Each meeting you must deliver your crazy-nuts-busy clients a high level of return on attention, …
Posted on August 23, 2018
It was my pleasure to speak to you today at the Connect Conference in San Antonio. I’m so happy to serve you in growing your business and protecting your client base. This short page will give you resources to help you make the leap from Optional to Essential. BOOK RECOMMENDATIONS As I said, “readers are …
Posted on July 30, 2018
No matter what you do for a living, being fresh and interesting is critical to continued success. It keeps you top-of-mind for opportunities and improves the equity of your personal brand. In my case, as an author and professional speaker, I need to reinvent myself every so often to remain relevant. For those of you …
Posted on July 16, 2018
Whether you are a corporate recruiter serving a hiring manager or a marketing analyst serving a sales manager, being seen as a strategic partner is key to your success. It also gives your work more meaning and can only grow your career equity. Over the years, I’ve worked with a variety of central services groups …
Posted on June 15, 2018
From blog posts to conference themes to magazine features, innovation is being touted as a top skillset in this disruptive world we work in. It’s not simply a matter of locking yourself in a room and coming up with an idea, either. Innovation is defined as “when a solution successfully makes it way to market.” …
Posted on June 6, 2018
April 20 has a variety of meanings leading to various celebrations – some in the moment and others for future generations. For me, it’s a big day I’m conducting a media tour to support my new book, Today We Are Rich. One of the key points of the book is that you can give your way …
Posted on June 1, 2018
Many of the skills I teach in my keynote speeches have to do with self-awareness, listening skills, communication skills and relationship management. At many companies, these are referred to as “soft skills” and are seen as electives versus hard skills (technical expertise and job-related knowledge), which are often valued more by managers. The term “soft skills” …
Posted on February 14, 2018
Today marks the 16th anniversary of the publication of my first book, Love Is the Killer App: How To Win Business and Influence Friends. It seems like yesterday when Fast Company got behind this book, featuring it on the cover of the February edition in 2002. The key message of the book is that you …
Posted on December 13, 2017
While researching my latest book, I stumbled upon a body of research that changed my perspective on what it takes for a leader to drive innovation, spur excellence and scale his or her organization’s capabilities. The concept is referred to as Leader Member Exchange Theory or LMX Theory. Here’s the idea: Great leaders initiate a …
