A Surprising Way to Strengthen Internal Customer Relationships

Whether you are a corporate recruiter serving a hiring manager or a marketing analyst serving a sales manager, being seen as a strategic partner is key to your success. It also gives your work more meaning and can only grow your career equity. Over the years, I’ve worked with a variety of central services groups …

Do You Know the Three C’s of Innovation?

From blog posts to conference themes to magazine features, innovation is being touted as a top skillset in this disruptive world we work in. It’s not simply a matter of locking yourself in a room and coming up with an idea, either. Innovation is defined as “when a solution successfully makes it way to market.” …

4-20 Is #HighOnHelping Day

April 20 has a variety of meanings leading to various celebrations – some in the moment and others for future generations.  For me, it’s a big day I’m conducting a media tour to support my new book,  Today We Are Rich.  One of the key points of the book is that you can give your way …

Let’s Just Call it People Skills, OK?

Many of the skills I teach in my keynote speeches have to do with self-awareness, listening skills, communication skills and relationship management. At many companies, these are referred to as “soft skills” and are seen as electives versus hard skills (technical expertise and job-related knowledge), which are often valued more by managers. The term “soft skills” …

What I’ve Learned Since Writing Love is the Killer App

Today marks the 16th anniversary of the publication of my first book, Love Is the Killer App: How To Win Business and Influence Friends. It seems like yesterday when Fast Company got behind this book, featuring it on the cover of the February edition in 2002. The key message of the book is that you …

Great Leaders Drive Performance at the Relationship Exchange

While researching my latest book, I stumbled upon a body of research that changed my perspective on what it takes for a leader to drive innovation, spur excellence and scale his or her organization’s capabilities. The concept is referred to as Leader Member Exchange Theory or LMX Theory. Here’s the idea: Great leaders initiate a …

How to Succeed For the Rest of Your Life

Last year, an Uber driver was talking me up as he drove me to the airport. I’d just finished giving a keynote address at a conference and still had my badge on. He asked me what I speak about, and without hesitation I replied, “How to be successful at work.” This piqued his interest. “Driving …

Three Great Books You Should Read This Fall

In my experience, voracious readers of business and advice books are better leaders. Why? Because long-form reading helps you grasp complex ideas, understand what’s behind them and ultimately put them to work in your lives. When I think about what helped me make the leap from account exec to CSO, I attribute my steadfast commitment …

The Future of Teamwork is VISUAL

As companies move to the “Talent Cloud,” the future of teamwork will be challenged. Conference calls fail. Consider a recent study by Intercall, which revealed what people are doing while on conference calls. Yikes!             This segues nicely into the obligatory “some of the stranger places respondents admitted to being …

How To Cut Employee Turnover By 80%

Of all the perspectives I could share with you about leadership, my thoughts about building a strong culture may help you succeed the most. So here you go: Leadership is a matter of taking people in the right direction and one of the best ways to practice it is to shape the culture of your …