Five Things I’ve Learned Over Five Million Miles of Business Travel

Over the last twenty years, I’ve traveled the globe, racking up millions of frequent flier miles and learning a thing or two about the process. Business travel doesn’t have to be awful or even hard on you. It’s all a matter of taking a design thinking approach to it, and letting preparation separate you from …

For Bullhorn Engage Attendees: Resources!

It was a pleasure keynoting for you today! As promised, my presentation slides are here. The Reading Faces exercise is here. My list of recommended reads is here. Here are some of the most interesting articles you can read for more on Emotional Intelligence for Recruiting: The Business Case For Emotional Intelligence How to Hire …

Here’s How to Live a Low Stress Life

In the game of life, too much stress can hold you back and drive you to burn out before you reach your goals. According to a recent study, more of us are experiencing serious stress than ever. Left unchecked, it can harm us psychologically, physically and professionally.  In preparation for a series of lectures on …

For My New Friends at NSCIO 2019

It was my pleasure giving the opening keynote for you today. I believe that collaboration and the soft skills required to facilitate it are key leadership requirements today. Genius is a team sport! You can download a copy of my slides here. As promised, collaboration reading recommendations are here. Finally, here’s a chapter of my …

Here’s How to Build a Strong Company Culture

When a company culture is strong, performance is consistent from management quality to customer experience. Why? Because in a strong culture, we know exactly what to do, even when “the boss” isn’t around to tell us. It creates a sense of belonging, purpose and pride that can only boost everyone’s ability to give their best …

For My Friends at Farm Credit Bank of Texas

It was a pleasure speaking today at your annual stockholders meeting. As promised, a copy of my slides from today is here. Take a minute to review the Bulla Burra farming collaboration case study I referenced. It’s a game changer of insights about how to work through difficult challenges through teamwork. Finally, download and share …

How to Get Prospects and Clients to Open Up to You

When you can get a prospect or a client to open up to you, sharing personal stories and revealing their perspectives, it’s a gold mine of knowledge that can propel your relationship forward. But too often, they merely give you headlines at best, focusing instead on your price, your product and what you can do …

This is How the BEST Innovators Collaborate

Whether you are trying to fix a broken process or develop a game changing new product, genius is a team sport! If you take a hard look at the history of innovations, you’ll find that all of them were collaborations, even when a single individual is given formal credit. Thomas Edison oversaw a team of …

Let’s Make Every Day Thanksgiving!

I have to say that Thanksgiving is one of my favorite holidays of the year, not because of the turkey and football, but because of the gratitude it triggers in so many. The day is a celebration of thinking abundantly and sharing our gratitude with those we appreciate. While it’s the perfect day for gratitude …

Three Ways to Make Your Next Client Meeting ROCK

Whether you are in sales, service or an executive role, clients are the lifeblood of your business. To keep them happy and to keep yourself top of mind, you need to maintain access to them – especially face to face. Each meeting you must deliver your crazy-nuts-busy clients a high level of return on attention, …