Five Things I’ve Learned Over Five Million Miles of Business Travel

Over the last twenty years, I’ve traveled the globe, racking up millions of frequent flier miles and learning a thing or two about the process. Business travel doesn’t have to be awful or even hard on you. It’s all a matter of taking a design thinking approach to it, and letting preparation separate you from …

Here’s How to Live a Low Stress Life

In the game of life, too much stress can hold you back and drive you to burn out before you reach your goals. According to a recent study, more of us are experiencing serious stress than ever. Left unchecked, it can harm us psychologically, physically and professionally.  In preparation for a series of lectures on …

Here’s How to Build a Strong Company Culture

When a company culture is strong, performance is consistent from management quality to customer experience. Why? Because in a strong culture, we know exactly what to do, even when “the boss” isn’t around to tell us. It creates a sense of belonging, purpose and pride that can only boost everyone’s ability to give their best …

Let’s Make Every Day Thanksgiving!

I have to say that Thanksgiving is one of my favorite holidays of the year, not because of the turkey and football, but because of the gratitude it triggers in so many. The day is a celebration of thinking abundantly and sharing our gratitude with those we appreciate. While it’s the perfect day for gratitude …

Presentation Materials from Connect 2018

It was my pleasure to speak to you today at the Connect Conference in San Antonio. I’m so happy to serve you in growing your business and protecting your client base. This short page will give you resources to help you make the leap from Optional to Essential. BOOK RECOMMENDATIONS As I said, “readers are …

How to Reinvent Yourself, Stay Relevant and Love Your Business Life

No matter what you do for a living, being fresh and interesting is critical to continued success. It keeps you top-of-mind for opportunities and improves the equity of your personal brand. In my case, as an author and professional speaker, I need to reinvent myself every so often to remain relevant. For those of you …

A Surprising Way to Strengthen Internal Customer Relationships

Whether you are a corporate recruiter serving a hiring manager or a marketing analyst serving a sales manager, being seen as a strategic partner is key to your success. It also gives your work more meaning and can only grow your career equity. Over the years, I’ve worked with a variety of central services groups …

Do You Know the Three C’s of Innovation?

From blog posts to conference themes to magazine features, innovation is being touted as a top skillset in this disruptive world we work in. It’s not simply a matter of locking yourself in a room and coming up with an idea, either. Innovation is defined as “when a solution successfully makes it way to market.” …

4-20 Is #HighOnHelping Day

April 20 has a variety of meanings leading to various celebrations – some in the moment and others for future generations.  For me, it’s a big day I’m conducting a media tour to support my new book,  Today We Are Rich.  One of the key points of the book is that you can give your way …

Let’s Just Call it People Skills, OK?

Many of the skills I teach in my keynote speeches have to do with self-awareness, listening skills, communication skills and relationship management. At many companies, these are referred to as “soft skills” and are seen as electives versus hard skills (technical expertise and job-related knowledge), which are often valued more by managers. The term “soft skills” …