Posted on June 11, 2007
Scarcity thinking is a disease that can enter your company’s DNA and destroy your culture. When one of your people believes that there is “not enuf stuff to go around”, they will become paranoid, jealous and focused on the wrong things. I’ve found that the root of a bad attitude is the scarcity mindset. I …
Posted on June 4, 2007
Earlier today, I interviewed Ray Anderson, founder and Chairman of Interface Corporation for my next book. If you’ve watched the documentary The Corporation, or kept up with activist CEO’s pushing sustainability — Ray is THE GUY. Way back in 1994 he realized that a company must be ethical to future generations and redesign for sustainability. …
Posted on May 31, 2007
I’m speaking today at the Ohio Health in Columbus at their annual Leaderhip event. When I talk to any health care group, it reminds me of the Ellen story. Here it is again, please pass it on. In this week’s video post, I share the story of a courageous and inspiring woman. She understood that …
Posted on May 23, 2007
Sometimes you have to look into the mirror and say to yourself, “If I’m being honest, your behavior yesterday was GHASTLY!” It might do you some good. This morning I was on JB and Sandy’s Morning Show in Austin TX. They’ve been my friends for a few years now and big supporters of The Likeability …
Posted on May 10, 2007
I’ve heard this advice from psychologists, clergy and thought leaders: It’s ok to make a mistake, just make new mistakes! The idea is that repetitive errors are the errors that doom us to failure. Frequently, we miscalculate human nature, try something and it turns out to be a disaster. Then our ego gets the best …
Posted on May 8, 2007
I’m speaking at the Injoy simulcast on Friday on the topic of The Mood State. I’ve been thinking a great deal about the role of the modern day leader. Does she manage the P&L? Does he manage a team towards a shared vision? Or is it so basic, so primal, what we are to do. …
Posted on May 3, 2007
One of the most important elements of leadership is empathy. If you sincerely try to see things from another person’s point of view, you are rewarded by them handsomely. As Dr. Stephen Covey says, “seek first to understand, then to be understood.” It’s hard, though. You really don’t know how your sales person feels. You …
Posted on April 27, 2007
The first thing I hear her say is, “hey, if one of these DVDs breaks because of my shipping, I’m fired.” The Fedex agent assured her that the bubble wrap twice over was enough and she settled into taping. The Fedex agent asked her if she had a corporate account at work and she replied, …
Posted on April 20, 2007
Luckily for me, I finally sat down with my family and watched The Secret last night. We couldn’t watch anymore news coverage or mindless sitcom or reality programming. The Secret’s concept is simple: Think thoughts that are positive, focus on feeling good. If you do, you’ll attract good into your life. Focus on what you …
Posted on April 16, 2007
About 10 years ago I stumbled upon a great Monday morning exercise in gratitude. Every Friday, I would write down the names of three people that made a diffference to me that week (in my business life, for example). I might think of one of my coordinators, a supply partner or even an agent. Over …
