What I’ve Learned Since Writing Love is the Killer App

Today marks the 16th anniversary of the publication of my first book, Love Is the Killer App: How To Win Business and Influence Friends. It seems like yesterday when Fast Company got behind this book, featuring it on the cover of the February edition in 2002. The key message of the book is that you …

Great Leaders Drive Performance at the Relationship Exchange

While researching my latest book, I stumbled upon a body of research that changed my perspective on what it takes for a leader to drive innovation, spur excellence and scale his or her organization’s capabilities. The concept is referred to as Leader Member Exchange Theory or LMX Theory. Here’s the idea: Great leaders initiate a …

How to Succeed For the Rest of Your Life

Last year, an Uber driver was talking me up as he drove me to the airport. I’d just finished giving a keynote address at a conference and still had my badge on. He asked me what I speak about, and without hesitation I replied, “How to be successful at work.” This piqued his interest. “Driving …

Three Great Books You Should Read This Fall

In my experience, voracious readers of business and advice books are better leaders. Why? Because long-form reading helps you grasp complex ideas, understand what’s behind them and ultimately put them to work in your lives. When I think about what helped me make the leap from account exec to CSO, I attribute my steadfast commitment …

How To Cut Employee Turnover By 80%

Of all the perspectives I could share with you about leadership, my thoughts about building a strong culture may help you succeed the most. So here you go: Leadership is a matter of taking people in the right direction and one of the best ways to practice it is to shape the culture of your …

This Decision Made All the Difference To My Career

At the turn of the century, while reading a book in bed, I made a decision that changed my life. My wife Jacqueline recommended that I peruse Stephen Covey’s 7 Habits of Highly Effective People. She got a lot out of it, and thought I would too. About a week into my reading experience, I came …

Four Life Lessons I Learned From the Gym

About two years ago, I rededicated myself to physical fitness in order to lower my blood sugar and improve my mental performance.  I joined the David and Barton Gym in my office complex, hired a trainer and started going three or so times a week.  While the whole point of working out was mind-body fitness, …

Making the Leap From Disrupted to Adaptive

Regardless of what business you are in, likely, you will face business model disruption in the coming years. According to authors Robert Tercek, Jay Samit or Bill Jensen, digital technology and the ongoing expansion of the World Wide Web are driving new value propositions and annihilating legacy companies. Over the last 20 years, I’ve witnessed …

Three Great Fall Business Reads

It’s that time of year when publishers release copious amounts of business books.  You’ve probably seen them popping up in the airport book shops.  As a voracious reader and blurb-giving-author, I have the opportunity to review dozens of them between July and September.  My interests range from sales & marketing to leadership to futurism to …

Turn This Up To 11 To Boost Your Leadership Performance

There are many ways we can improve our ability to drive employee engagement and loyalty.  We can pay people more (that doesn’t scale), let them off easy (that’s bad for business) or play tough-coach with them (that’s bad for your employership brand.) During the course of my career, I’ve found a better way to manage …