Find the beauty in the beat

I’ve learned that sometimes the quickest route to a relationship is a mutual interest. Music is an incredible opportunity to do just that, because it can sell itself to anyone with an open mind and a song in their heart. I mean it. Anyone can be converted to respect your favorite band or song. And …

Give up your lunch to give a Customer her story

The Pizza Hut story was added to the paperback version of my first book (Love Is The Killer App). I lived a part of that story while I was at Yahoo!. I’ve shared this story with many of my conference and convention attendees. People that have heard this are known to go out and find …

Lead the mood state at work

Emotionally talented leaders have the unique ability to feel tremors that others don’t notice. They also have the rare ability to defy the emotional gravity of a situation. They are much more effective during times of crisis. They don’t tend to “wear out” their charges with their happy-today-manic-tomorrow behavior. In short, they are leaders of …

Add social value in 2007

The New Year is a time for planning and implementing. Many of us had resolutions (see previous post on Positive NYD Resolutions) and some of us might actually keep them. At work, we are implementing fresh new business strategies for 2007. New products, new processes and mostly new projects abound. In this advice post, I …

Give them permission to fail

In this week’s video post, I share the story of a courageous and inspiring woman. She understood that people can only give their best, yet feel bad about their inability to control the final outcome. To let them off the hook is compassionate. Sometimes your troops are giving it their absolute all – it is …

Be an instant Santa this week.

I’ve always been raised to believe that there are certain days, or times of year, where you have a license to perform random acts of kindness. If it is someone’s birthday, you have a platform to show them how much they mean to you. If it is Christmas week, you have an excuse to give …

Connect your bizlife with purpose

I just received my copy of Purpose by Nikos Mourkogiannis, and I’m going to read it this week on a business trip to New York City. Two different friends recommended it to me over the last few months, so after some research — it looked like a big idea book. The premise of the book …

Do not fear failure: The Paul Galvin story

In 2000 I moved to the Bay Area to work at Yahoo headquarters. They had just purchased the company I worked for (broadcast.com) and I was extended an invitation to come out and be part of the team. Mostly, I went on meetings with potential mega-clients with our execs (Anil Singh, Jeff Mallett and Tim …

When your facts are wrong, run a correction

In my last blog post I talked about the Platinum Rule (do unto others as they would have you do unto them) and attributed it to author Mark Sanborn. One of the comments to the post from my good friend Steve Farber suggested that Dr. Tony Alessandra was the actual creator of the concept. After …

Develop a sincere interest in others.

One of my favorite sayings is an adaptation of a Dale Carnegie quote: “You will accomplish more in the next two months, developing a sincere interest in two people than you will accomplish in the next two months, trying to get two people interested in you.” This has been my experience, not just in my …