Nobody’s pefect. We all make promises we don’t keep. We all have more good intentions than the energy to execute them, especially in our business life. Just because it happens, though, doesn’t mean we should let it continue. One small broken promise can undermine your credibility with your troops, customers and friends. One way of …

Why do we grind on people? When things don’t turn out like we want, why must we berate or browbeat? When life is tough, why do we pick up the phone and give someone a hard time about it? Here’s a theory of mine: When it comes to leadership and your team, remember that your …

Google has finally failed to impress. Yesterday’s earnings announcement sent their stock into a rare freefall, bidding down 6% in after hours and early trading today. At this point, late in the day, they are still down over $25 a share. That has to hurt. Here’s the point. It had to happen. As Mark Cuban …

Ed Deming was the king of quality. He taught the Japanese how to make quality radios, cars and office machines. He eventually taught American giants, wounded by Japanese competition, how to put quality into their products in the 80s. When he lectured, he would often ask managers, “What is your job?” They would reply with …