Posted on April 5, 2007
How many times are we told everday that something cannot or should not be done? When we ask if one of our products has a certain feature we accept “no” as an answer. When we bring up an idea, we are told that “it will not work”. Tomorrow at work, when you are told NO, …
Posted on April 4, 2007
This week’s video post is a clip from my 2006 Likeability Factor Seminar produced at Prince’s Paisley Park Studios in Minneapolis. In this video, I share the genesis of my thinking on emotional talent/intelligence/value. Enjoy The Mr Marcus Story: Email subscribers/feed readers, go here or cut and copy this: http://www.youtube.com/watch?v=c8L72M1L7KM Have you brushed up on …
Posted on March 30, 2007
Quick dummy check in bizlife: If you work at a company that has customer support, call the number. Count the rings. If you work in retail, and its possible, go be a mystery shopper. If you sell a service, buy it and consume it. Everyone needs to do this often. I just visited my Ebay …
Posted on March 26, 2007
The one great thing about writing a book, it accelerates your reading. Besides the poring over thousands of pages of facts and figures, I read books to feed theory. You have to have a theory and it has to be solid. Nothing really changes but the circumstances and the context. So, I go back and …
Posted on March 16, 2007
Here’s an interesting thought for next week for all managers and leaders: Designate one hour next Friday for a town hall meeting. Include your reports, concerned parties and your boss on an email invitation. Allow any subject to be discussed in four ten minute presentations. Make it first reply, first reserve. When you conduct this …
Posted on March 1, 2007
This video clip contains a story that changed my outlook on life. I’ve shared this story about the power of recognition and praise with thousands on the lecture circuit and many report they have also been changed by this story. The premise is simple: You cannot let your people wither away and die at work. …
Posted on February 27, 2007
When I was leadership coach at Yahoo!, I often began manager orientation with the following saying: “You will accomplish more in the next two months, developing a sincere interest in two people, than you will accomplish in the next two years — trying to get two people interested in you.” (Adapted from Dale Carnegie). This …
Posted on February 23, 2007
Did you know that the average office uses two times more paper today than in 1980, the golden age of copiers and the birth of the fax machine? That’s because the amount of information and data to be printed just keeps growing–as does our obsessively compulsive habit of printing everything we see on our screen. …
Posted on February 20, 2007
In business life you are often asked to choose a timeline or a strategic horizon. This timeline will help you take into account the plus and minus aspects of a particular product, project or initiative. If you take the short view, you are a weatherperson (tomorrow’s weather and maybe a five day forecast). If you …
Posted on February 19, 2007
Do you have any regrettable business relationships? You know, the up and down type of relationship that you wish was better? Maybe it is a Customer who is beating you up over a string of delivery issues (many outside of your control). Maybe it is a colleague that you are going back and forth with …
