Posted on July 30, 2007
A few years ago when I was living in the Bay Area, a friend of mine quit his job. His boss was a total jerk, I believe my friend referred to him as a “tool.” Like a fool, I told him what I thought of his boss. I told him that I never really liked …
Posted on July 27, 2007
Why do we grind on people? When things don’t turn out like we want, why must we berate or browbeat? When life is tough, why do we pick up the phone and give someone a hard time about it? Here’s a theory of mine: When it comes to leadership and your team, remember that your …
Posted on July 20, 2007
Google has finally failed to impress. Yesterday’s earnings announcement sent their stock into a rare freefall, bidding down 6% in after hours and early trading today. At this point, late in the day, they are still down over $25 a share. That has to hurt. Here’s the point. It had to happen. As Mark Cuban …
Posted on July 11, 2007
This week’s video post is an excerpt from my DVD, The Likeability Factor. My point is that you can’t get people to like you. They will or they won’t, based on how you make them feel. Given that people do business, marry and listen to who they like, this is somewhat unnerving. The good news …
Posted on July 10, 2007
I have a friend in New York City that owns a publicity business. Many of her customers are unreasonably demanding and expect her to make them famous for a fee. These demon customers wear out her staff (emotionally) and probably cause turnover. My advice to her over the years was to fire these unreasonable customers …
Posted on July 6, 2007
Ed Deming was the king of quality. He taught the Japanese how to make quality radios, cars and office machines. He eventually taught American giants, wounded by Japanese competition, how to put quality into their products in the 80s. When he lectured, he would often ask managers, “What is your job?” They would reply with …
Posted on July 5, 2007
July 4 is the last official holiday of the Summer. Next stop, Labor Day. As people ease back into the office today, seize the moment and be the first to tap them for business. I have learned that, over the years, holidays create good moods-tired bodies and a great opportunity to do some business. While …
Posted on July 3, 2007
This is a call back to my Lovecat days of Love Is The Killer App. For years, I have advocated living in Abundance and giving away our intangibles. This video post is taken from my new DVD, The Likeability Factor. The film was shot at Prince’s Paisley Park studios last year. Besides my lecture on …
Posted on June 28, 2007
Quick, look at your watch, what time is it? Now look at the clock on your computer desktop. What time does it show? Now find out what time your coworker has on their cell phone. Same time? We live in a non-sync world where “see you at 10:00am” is a loose promise. You might be …
Posted on June 27, 2007
This weeks video post features the legendary marketing guru Joseph Pine (The Experience Economy). In 2002, he asked me to participate on the faculty at the annual Think About conference. This event, put on by he and his partner Jim Gilmore, is the premier experential marketing conference in the world. It attracts marketing pros from …
