Is email overload too much information?

Leave it up to researchers at Harvard to prove the impossible:Email overload is good. Harvard study suggests email overload gives us a unique perspective This, of course, assumes that the amount of information you absorb doesn’t wear you down mentally and trigger depression (see New Economy Depression Syndrome.) Up until that point, though, the research …

Have one more for the road

A call, that is. In California, driving while talking on a mobile phone (without hands free) is illegal. Hurrah! I wish they would have legislated against driving while talking on a mobile phone even with hands free. It’s not so much that one hand used to hold a receiver is the issue, its the distracting …

The Art Of Being A Great Client

If you hire service vendors or partners, being a great client is money-in-the-bank. Why?  There is a psychological law that comes into play here, I call it the Secret for business relationships: The Law of Reciprocity.  Simply put, people will reciprocate when they are treated well. This is not just golden rule talk, it is …

The Digital Benefit

After yesterday’s news about ESPN limited its employees to tweet only about ESPN, I decided to write this post for all the HR pro’s, the suits and the clock watchers of the world.  Offer the digital benefit or lose the upcoming war for talent.  A few years ago, a talented engineer once told me that …

The Power Of Powerless Listening

For a few years, I’ve shared my story about the day I discovered the key to showing empathy to others. I shared it last week at a wealth management conference in San Diego and it resonated with the group — many clients were going through financial and emotional pain due to the recession. Relationship advice on …

Let your bizmates have their vacation!

When one of your biz partners (employee, vendor, coworker) is on his or her annual summer vacation – do them a favor and leave them alone! When I worked at Yahoo, I put my employee’s vacation days into my calendar to remind me to leave them off threads or BCC/CCs. When there was an email …

A networking plan for success

Elmer Letterman had a great strategy for networking: Help others succeed by connecting them with new partners.  Every Friday, he connected three people that "should meet".  In 10 years, he became a local life insurance rockstar, even though he never sold during his famous networking lunches.   You can do it too.  Either face2face, via …

Are you ready to be fired?

With the economy on the slide, layoffs and cutbacks loom over our days.  If the corporate grim-reaper makes a visit to your cube this year, are you ready?  Will you act like you ‘saw it coming’ or make a desperate fool out of yourself?  It really comes down to the element of surprise. A few …

Humor lost on the hill

North Dakota Senator Byron Dorgan’s recent attack on humor in the workplace is no laughing matter.  When he learned that the Treasury Department’s training group was looking for a cartoonist for a stress management course for the public debt group, he climbed on his soapbox immediately.  Did he speak from expertise as a training professional …