Posted on June 19, 2013
Surprise is a good thing when followed by the phrase, “Happy birthday!” Otherwise, it’s a negative emotion, and when it happens in a customer-provider relationship, it’s a source of dissatisfaction. Regardless of what you sell or who you serve, your customer’s expectations need to be met for you to succeed (in their eyes). In …
Posted on February 7, 2013
Recently, I gave a talk on Relationship Power at a big conference that required quite a bit of research prior hand and nuance during delivery. I needed to create a one-of-a-kind talk to specifically help two groups come together, develop empathy for each other and collaborate. As an outsider, you can’t wing this, or you’ll …
Posted on June 4, 2012
Great networkers are givers, not takers. That’s a key insight to mastering the art of connection. Too often, when we think we are ‘networking’, we are actually trolling for assistance in one of our ventures. We are screening people to see if they have use to us, and if we might possess currency we can …
Posted on September 22, 2009
Today’s post will offer a free excerpt from Saving The World At Work. For the rest of September, I’m continuing my relaunch campaign for the book. If its message resonates with you, please consider my special offers during this period, or better yet, join the campaign and help spread the word. In the book, I …
Posted on September 21, 2009
Over the last few weeks, three high profile people have failed to shut their mouth — and landed in hot water as a result! Joe Wilson (“You Lie!”), Serena Williams (“I will shove this ball down your throat!”) and Kayne West (“Beyonce made the best…”) all said what was on their mind at the time. …
Posted on September 4, 2009
Is pride a good thing or a bad thing? That's a fair question. This week ends with a two minute recording with my thoughts on how to make pride a good thing in your life — not an albatross that keeps you from being resilient. Download Pride2
Posted on August 17, 2009
More than ever, we need to share. Do you share your skills and resources with your business partners? Often, we focus our giving on internal team members. However, you likely have dozens of business contacts that could leverage your skills during these challenging times. A recent USA Today article highlighted generous professionals with a little …
Posted on July 31, 2009
Elmer Letterman had a great strategy for networking: Help others succeed by connecting them with new partners. Every Friday, he connected three people that "should meet". In 10 years, he became a local life insurance rockstar, even though he never sold during his famous networking lunches. You can do it too. Either face2face, via …
Posted on June 22, 2009
Last night I went offline. <Fair disclosure: Jacqueline had a cell phone, purely for security purposes or if we were stranded and needed a ride. It never came out of her purse all night, though, so I was still technically offline.> It wasn't easy, though. Jacqueline and I went to the Hollywood Bowl to see …
Posted on May 6, 2009
In the last few months, I've developed a theory about why people are selfish. Traditionally, we might think of a selfish person as having a character flaw. In some cases, we attribute selfish or greedy behavior as a sign of immaturity (eg. "He'll grow up someday and learn to share.) Both of these notions are …
