In his book, Psycho Cybernetics, Maxwell Maltz points out: You aren’t successful, you have experiences where you achieve success.  If you add them up over time, you’ll eventually develop a self-image that you are successful.  This was an aha for me.  The experiences in our life are real, not fictional.  The Law of Attraction crowd …

Nobody’s pefect. We all make promises we don’t keep. We all have more good intentions than the energy to execute them, especially in our business life. Just because it happens, though, doesn’t mean we should let it continue. One small broken promise can undermine your credibility with your troops, customers and friends. One way of …

Earlier this week I gave a promotional talk at ASAE's annual conference. Like any other sales/marketing effort, the objective was to gather qualified leads that would convert into 2010 speaking gigs.   The secret to this system goes beyond the actual performance at the event, it is a matter of follow up. After my talk …

If you hire service vendors or partners, being a great client is money-in-the-bank. Why?  There is a psychological law that comes into play here, I call it the Secret for business relationships: The Law of Reciprocity.  Simply put, people will reciprocate when they are treated well. This is not just golden rule talk, it is …

After yesterday’s news about ESPN limited its employees to tweet only about ESPN, I decided to write this post for all the HR pro’s, the suits and the clock watchers of the world.  Offer the digital benefit or lose the upcoming war for talent.  A few years ago, a talented engineer once told me that …

With the economy on the slide, layoffs and cutbacks loom over our days.  If the corporate grim-reaper makes a visit to your cube this year, are you ready?  Will you act like you ‘saw it coming’ or make a desperate fool out of yourself?  It really comes down to the element of surprise. A few …

North Dakota Senator Byron Dorgan’s recent attack on humor in the workplace is no laughing matter.  When he learned that the Treasury Department’s training group was looking for a cartoonist for a stress management course for the public debt group, he climbed on his soapbox immediately.  Did he speak from expertise as a training professional …

Layoffs are still happening. In some cases, cash strapped companies are letting their second or third wave of employees go to conserve cash for operations. Because the recessions come to different industries and sectors at different times, some managers are grappling with their first ever “Reduction In Force.”   Over the last decade, I’ve studied …

The mobile phone has not helped the quality of calls we make. In fact, mobile phone conversations are usually pretty lame: choppy, distracted, banal and often interrupted. When someone calls me, and they are ordering a burger as they talk to me, it is not a very good experience. Over the last year or so, …