Give good phone

The mobile phone has not helped the quality of calls we make. In fact, mobile phone conversations are usually pretty lame: choppy, distracted, banal and often interrupted. When someone calls me, and they are ordering a burger as they talk to me, it is not a very good experience. Over the last year or so, …

Meet Aveda: In Business For Good

Here’s a short excerpt from CNBC’s TV Special: The Responsibility Revolution. It is part of the network’s series of specials on business innovation. In this clip, you’ll see a segment about Aveda based on the research from my new book (Saving The World At Work). You’ll see me at the end of the clip commenting …

Extinguish the fire starters and grill the chicken littles

I read all the comments that you post. All of them. One my this blog’s readers, Chris Bonney, responded to a 2007 post, Outlaw Chicken Little Thinking, with an astute observation: “I attended a two-day PM class at the University of Chicago where several attendees called these very people Fire Starters: Adding value by creating …

Turn a have-to into a get-to

About two years ago, a good friend of mine (Mark Schulman) shared a simple philosophy that changed my life: Turn your have-to-do activities into get-to-do activities. This is especially valuable on a Monday, when you feel like you have to do so many things – and you feel burned out or overwhelmed. Here’s the idea: …

Go with your first take

I recently had the opportunity of producing a teaser video for the launch of a new trade magazine. The organization is MPI, and they are unveiling their new magazine at their annual event in Las Vegas next month. I spoke at their last big conference, fell in love with what they are doing with the …

Is printer friendly Earth friendly?

One of the points of my new book (Saving The World At Work, Sept 2008) is that we are printing more pages than ever. Document printing has become one of our eco-villains, especially for knowledge workers. In fact, we print one piece of paper every eight minutes, and the number rises annually. Why? Abundance of …

Check out EmailAtoZ

I’m happy to announce that my company (Deeper Media Inc.) now offers email training! Check out our offering here: EmailAtoZ There’s also a companion blog: The EmailAtoZ Blog We can send a certified trainer to your next event, give you video content for training and even offer a backend certification program. Think about it: giving …

Learn your customer’s business

I was talking to a client today about the importance of being client-focused when the economy is soft. The alternative is to compete on falling prices, which is like trying to catch a falling knife. If you take the time to be client focused, you become a solution provider during a time of many business …

If not you, then who?

Here’s an excerpt from my Q/A after my keynote address at the Meeting Professionals International annual education conference in 2008. Give up your riches for a hero The topic? If not you, then who? Who will do the right thing that needs to be done? Give up your riches for a hero from Tim Sanders …

A recession friendly Green strategy

I don’t believe that we’ll be in a recession forever. I believe that followed by these lows, will be higher highs – hopefully built on reality and not greed. Until then, though, all of us need to innovate our biz-strategies to account for the current gloomy economic climate. Money is tight, oil is still expensive …