Posted on July 8, 2013
Managers: What if I told you that you could leverage social media to increase your employee’s engagement and job satisfaction? Do you think I’ve lost my new-media mind? Let me ask this: Have you ever received an award at a company event (conference, banquet, etc.) and then the next workday, had boundless energy and motivation? …
Posted on July 2, 2013
Have you ever heard the phrase, “horizontal turnover”? This is where the jerk stays and the team around him or her leaves. This happens more than you think, especially in a sales driven culture where top producers are god-like Rock Stars to management. How can it happen? Easy: They get hired, and once in, their …
Posted on June 26, 2013
If you are a meeting planner, event manager or charged with organizing your company’s annual conference, you likely hire speakers to give keynotes. Their fees can range from a few thousand to six figures, mostly depending on their celebrity or business profile. Since the last recession, speakers have had to fight for every piece of …
Posted on June 21, 2013
When you hurt someone’s feelings at work, it’s too easy to try and smooth it over with an attoboy or platitude. But is that really a relationship booster or just a band aid? Most of my keynote talks are about how to create and maintain strong business relationships. Most discussions focus on customer or teammate …
Posted on June 19, 2013
Surprise is a good thing when followed by the phrase, “Happy birthday!” Otherwise, it’s a negative emotion, and when it happens in a customer-provider relationship, it’s a source of dissatisfaction. Regardless of what you sell or who you serve, your customer’s expectations need to be met for you to succeed (in their eyes). In …
Posted on June 17, 2013
Up until recently, I would have told you that texting did not create much of an opportunity for businesses as it might be considered obtrusive. Of course, for critical communications like flight delay info, I’ve given out my text for a notification to airlines. A few friends of mine, have their bank balance texted to …
Posted on June 14, 2013
This week, I’ve been tweeting and writing about innovation. We all know it’s the prescription for sustainable success in a constantly changing world. But what exactly is innovation? I’ve played around with several definitions over my consulting and speaking career – and each one is helpful to those trying to harness it’s power. So, I’ve …
Posted on June 13, 2013
Do you think you can be the next great innovator? Are you gunning to be an inventor like James Dyson or Thomas Edison? Do you want to disrupt entire industries like Steve Jobs, Jeff Bezos or You Tube’s Steve Chen, Chad Hurley and Jawed Karim? It’s entirely possible for you to become a great …
Posted on June 10, 2013
In this edition of Media Monday, I’d like to shift the conversation to two areas where most of us are either unprepared or underfeatured. These two areas of web programming complexity are critical, as they make up over HALF of the traffic that comes to our websites. Consider the following two stats: * 23.1% of …
Posted on June 5, 2013
We all know that giving attaboys or attgirls to our team is a good thing, right? Not so fast, or should I say, not so general. Research from Bersin indicates that certain types of accolades or recognition works better than others – especially when it comes to Gen Y employees. What works? Highly specific …
