A Surprising Way to Strengthen Internal Customer Relationships

Whether you are a corporate recruiter serving a hiring manager or a marketing analyst serving a sales manager, being seen as a strategic partner is key to your success. It also gives your work more meaning and can only grow your career equity. Over the years, I’ve worked with a variety of central services groups …

Do You Know the Three C’s of Innovation?

From blog posts to conference themes to magazine features, innovation is being touted as a top skillset in this disruptive world we work in. It’s not simply a matter of locking yourself in a room and coming up with an idea, either. Innovation is defined as “when a solution successfully makes it way to market.” …

4-20 Is #HighOnHelping Day

April 20 has a variety of meanings leading to various celebrations – some in the moment and others for future generations.  For me, it’s a big day I’m conducting a media tour to support my new book,  Today We Are Rich.  One of the key points of the book is that you can give your way …

Let’s Just Call it People Skills, OK?

Many of the skills I teach in my keynote speeches have to do with self-awareness, listening skills, communication skills and relationship management. At many companies, these are referred to as “soft skills” and are seen as electives versus hard skills (technical expertise and job-related knowledge), which are often valued more by managers. The term “soft skills” …

What I’ve Learned Since Writing Love is the Killer App

Today marks the 16th anniversary of the publication of my first book, Love Is the Killer App: How To Win Business and Influence Friends. It seems like yesterday when Fast Company got behind this book, featuring it on the cover of the February edition in 2002. The key message of the book is that you …