Last week I spent some quality time with fellow author Mark Sanborn in Bogota, Columbia.
His new book, The Encore Effect, is a must read if you are interested in:
* Getting asked back by your Customer
* Exceeding expectations at work
* Creating anticipation
His book outlines how you can assess then over-deliver against the most demanding expectations. Much like a great performer, armed with Sanborn’s ideas, you’ll rise to the challenge and get your business world on its feet. Too often, we generate a tepid response, putting the pressure on our products or politics to be successful. Break out of that and read Mark’s book today!
