The mobile phone has not helped the quality of calls we make.
In fact, mobile phone conversations are usually pretty lame: choppy, distracted, banal and often interrupted. When someone calls me, and they are ordering a burger as they talk to me, it is not a very good experience.
Over the last year or so, I’ve decided to stop making important calls on the run. When I want to give good phone, I shut down my laptop, spend a few minutes collecting my thoughts…then I call someone on my phone and totally concentrate on that call.
The results? Much more gets accomplished and the listener can sense your attention and respect for them. I know we are all busy, and feel like travel time is perfect phone time – but it is not. Working on time management may do more for you than cramming phone calls into driving, shopping or some other mobile activities.
I believe that the quality of our conversations determines the quality of our relationships and business life. They provide the nutrition that feeds both. So why would you eat ‘fast phone’?
