For a few years, I’ve shared my story about the day I discovered the key to showing empathy to others.
The idea is simple: When someone is experiencing strong emotions, don’t try to fix them. Instead, make yourself emotionally available to try and ‘feel’ the feelings of others. It is not easy. My guiding rule in relationship management is the following three words: FEELINGS ARE FACTS. They are not opinions or whims offered up for our judgement or counsel. When you respect or taste other people’s feelings, you deliver them a strong sense of validation — that their feelings are legitimate and important.